Delivery

How long does it take to process an order?

Most in-stock orders ship within 1-3 days from our warehouse. Orders that require shipment from our vendors may take slightly longer to fulfill.

If an item is not available immediately, you will be notified with an estimated time of arrival for the item. Once contacted, you may allow the order to continue or make any adjustments, including cancellation, if desired. If an order cannot ship in its entirety, www.techprice.org reserves the right to hold the order until all items are in stock or to send items as they become available.

How do I track my order?

Tracking information is sent via email upon shipment

On average it takes 4-7 business days to deliver the package. Due to unforeseen circumstances, the delivery time may take up to 14 days if using UPS or FEDEX.  If using USPS it could take up to 30 days to receive your package.

UPS & FEDEX Package Tracking

All UPS and FEDEX orders are traceable directly on the UPS and FEDEX website. To track a package on the UPS or FEDEX site, just enter the tracking number in the "Tracking box and select "Track".

UPS and FEDEX scans each package and updates the tracking number with the latest information at each checkpoint. The status of the package displays where the shipment is. Please note, for most orders, it might take up to 24-48 hours for the first scan to show up on the UPS or FEDEX website.

USPS Package Tracking

All USPS packages are traceable on the USPS site. USPS delivery confirmation numbers are used to confirm package delivery and are not updated frequently. USPS updates the website upon delivery to reflect receipt of the package at its final destination.

USPS uses delivery confirmation numbers with all shipments made via USPS Priority Mail, USPS Priority Mail International and USPS Express Mail International. Delivery time is not guaranteed on packages shipping to Military APO/FPO/DPO addresses. Finally, delivery confirmation is not available to U.S. Territories except Puerto Rico and the Virgin Islands.

Contact us if you need help with tracking an order.

Packages shipped using the available UPS methods, can potentially be rescheduled or re-routed. Please contact us immediately to request a delivery intercept. All successful intercepts are subject to an $11 fee per tracking number (plus any transportation charges).

What happens if my item arrived damaged or was lost?

www.techprice.org partners with only the most reliable carriers and apologizes for any delays caused by lost or damaged packages. We will work hard to resolve all shipping errors with our carriers and will strive to settle all claims within two weeks from initiation.

If you don't want to wait until the damage or loss investigation is completed and you would like us to send a replacement item right away, please contact us. We will ship the item right out to you (given it is in stock). We will have to charge your credit card for the replacement and will refund the money for your original order once the carrier confirms the shipping damage or loss and pays us the insurance settlement.

To investigate a potential shipping error, follow the appropriate procedure for the shipping method below:

Lost UPS or FEDEX Packages

Contact us immediately if the tracking number has no scans for over 48 hours. In addition, contact us to initiate a claim if UPS or FEDEX shows a package as delivered that is not in your possession. Once www.techprice.org opens a claim, UPS or FEDEX may contact the customer within 1-8 business days for more information. UPS or FEDEX also may conduct a detailed investigation in cases of possible mail tampering and postal fraud. Full cooperation is imperative in order to quickly and effectively resolve such issues.

Upon a favorable claim resolution, www.techprice.org may initiate a replacement order; an email will be sent to your account with the new tracking number once the product has left our warehouse. If an in-stock replacement item is requested prior to a claim resolution, your credit card will be billed and a refund is instituted once the lost claim is approved by UPS or FEDEX.

Contact us immediately if the original shipment arrives prior to the resolution of the claim. If the original package arrives, at a future date after the delivery of the replacement, contact us immediately for a pickup at our expense. Keeping this delivery will result in the customer being billed for both the original shipment and the replacement order.

Damaged UPS or FEDEX Packages

Upon receipt, please inspect the order for any evidence of damage and do not sign for a package without fully inspecting the contents. If there is visible damage to the box, the merchandise, or items are missing, kindly refuse the package.

Contact us immediately to initiate a claim if a UPS or FEDEX package arrives damaged. Please provide the product number of the affected item(s), the nature of the damage (e.g. shattered, cracked, dented, item missing), and specific information about the condition of the UPS or FEDEX box (e.g. re-taped, poked, contains a hole). If a package was partially accepted, please denote which item(s) were refused. Reseal the shipment and hold on to the original packaging materials for a possible UPS inspection. It is vital you hold onto the package for up to 30 days. Please do not send the damaged package back to www.techprice.org as this will result in a denied claim and you will be responsible for all associated costs. If no inspection occurs, you can discard the shipment after the 30 days expire.

Upon a favorable claim resolution, www.techprice.org may initiate a replacement order; an email will be sent to your account with the new tracking number once the product has left our warehouse. If an in-stock replacement item is requested prior to a claim resolution, your credit card will be billed and a refund will be instituted once the damage claim is approved by UPS.

Lost USPS Packages

Contact us immediately to initiate a claim if a USPS package does not arrive. USPS allows a claim to commence only after a set amount of days (21 Domestic, 45 International, 60 Italy) and allows only 90 days from the ship date to register a claim. Upon the receipt of a possible claim, a Lost Package form is emailed to your account. Once signed, a claim is instituted. USPS also may conduct a detailed investigation in cases of possible mail tampering and postal fraud. Full cooperation is imperative in order to quickly and effectively resolve this issue.

Upon a signed confirmation the package has not been received, www.techprice.org may initiate a replacement order; an email will be sent to your account with the new tracking number once the product has left our warehouse. If an in-stock replacement item is requested prior to claim resolution, your credit card will be billed and a refund will only be instituted once the lost package claim is approved by USPS.

Contact us immediately if the original shipment arrives prior to the resolution of the claim. If the original package arrives at a future date after the delivery of the replacement, contact us immediately for a pickup at our expense. Keeping this delivery will result in the customer being billed for both the original shipment and the replacement order.

Damaged USPS Packages

Upon receipt, please inspect the order for any evidence of damage and do not sign for a package without fully inspecting the contents. If there is visible damage to the box, the merchandise, or items are missing, kindly refuse the package.

Contact us immediately to initiate a claim if a USPS package arrives damaged. Please provide item number of the affected item(s), the nature of the damage (e.g. shattered, cracked, dented, item missing), and specific information about the condition of the USPS box (e.g. re-taped, poked, contains a hole). If a package was partially accepted, please denote which item(s) were refused. Reseal the shipment and hold onto the original packaging materials for a possible USPS inspection. It is vital that you hold on to the package for up to 30 days. Please do not send the damaged package back to www.techprice.org as this will result in a denied claim and you will be responsible for all associated costs. If no inspection occurs, you can discard the shipment after the 30 days expire.

Upon a receipt of a possible claim, a Damage Report form is immediately emailed to your account. Upon receipt of a signed damage form, www.techprice.org may initiate a replacement order; an email will be sent to your account with the new tracking number once the product has left our warehouse. If an in-stock replacement item is requested prior to claim resolution, your credit card will be billed and a refund will only be instituted once the damage claim is approved by USPS.

Please contact us if you have any questions.

How do I correctly enter an address outside the United States, including U.S. Territories and Military addresses?

For addresses outside the United States:

Leave the "State" field blank

Enter the city and/or province in the "City" field

Enter the Country Code in the "Zip Code" fields - maximum five characters in the first field and four in the second field

Enter the Country in the "Country" field

For United States Territories (Puerto Rico, Guam, American Samoa, U.S. Virgin Islands, Northern Mariana Islands and U.S. Minor Outlying Islands)

Enter the territory abbreviation in the "State" field

Enter United States in the "Country" field

For United States Military addresses:

Enter Grade/Rank/Rating and full name in the "Name" field

Enter Unit number, CM Room Number, PSC Number in the "Address" field

Enter APO/FPO/DPO in the "City" field

Enter AE/AA/AP/FP in the "State" field

Enter the Zip code in the "Zip Code" field

Enter United States in the "Country" field

Are there any restrictions on shipping to APO/FPO/DPO Addresses?

All orders shipping to U.S. Military addresses must comply with U.S. Export Control Laws and Regulations. Under these laws, all shipments to an APO/FPO/DPO are considered international; therefore, export restrictions are applicable.

For items ordered that are restricted, controlled, or require an Export License, a representative from www.techprice.org will contact the customer within 48-72 hours to discuss shipping options. Please note, orders that include products on the United States Munitions List (USML), in accordance with the International Traffic in Arms Regulations (ITAR), Title 22, Code of Federal Regulations Part 120-130, can never ship and will be cancelled.

Please note that due to agreements with our suppliers, some brands are restricted from shipping to an APO/FPO/DPO address. However, we are glad to ship this item(s) to you if you provide us with an alternate physical U.S. address.